What personal information we collect
The personal information we collect about you or your company can include name, contact details such as an address, phone, fax, email, medical history, age and banking details including credit or debit card to name a few. The information we collect depends on the type of products or services you are receiving from us.
How we collect personal information
We may collect personal information about you and other individuals in various ways including:
– over the phone,
– in-person including at your branches or offices,
– over the internet, including via our website, online forms and surveys, email or cookies
– in writing, including via hard copy forms.
We also collect certain basic information that is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the webpages of this website. You cannot disable the code on these pages.
Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (ie. the computers that house this website) to identify and interact efficiently with your computer. Cookies are designed to provide a better, more customised website experience, and to make it easier for you to use this website.
You can configure your browser to either accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. The ‘help function’ on your browser will provide you with details on how to change your browser configurations. You will need to accept cookies in order to use some functionality on this website.
We may also use technologies similar to cookies in emails you receive either directly from us or from third party email providers sending emails on our behalf. These technologies help us understand whether you have opened the email, and how you have interacted with it. They also help us understand what you may find of interest and can assist us, for example, in tailoring the advertising we display to you on websites where we have an arrangement in place to serve advertisements. If you prefer not to be tracked in this way you can disable HTML images or refuse HTML (select Text only) within your email software, and you should not click on any links within the email (with the exception of the unsubscribe link). You can opt-out from receiving these emails at any time by clicking on the unsubscribe link within the email.
From whom we collect personal information
We may collect such information directly from you or your company representative. It is the company representative’s responsibility to make sure they follow their company rules and regulations in providing such information.
Where we hold personal information
We hold personal information electronically and on paper/in hard copy.
For the personal information we hold electronically we take reasonable security measures including firewalls, secure logon processes, encryption and intrusion monitoring technologies.
For the information we hold in hard copy/on paper we have in place reasonable confidentiality procedures and we also take reasonable security measures. We also require our Service Providers to hold personal information securely.
Keeping your information accurate
We take reasonable steps to ensure that the personal information we collect, store, use or disclose is accurate, up-to-date and complete. However, we rely on you to advise us of any changes to your information to help us do so. If you believe your personal information is not accurate, up-to-date or complete, then please let us know.
We need to obtain personal information from you in order to complete your online transaction for our products or to identify you if you are paying for your products online.
When paying for a product online, we require your name, email address, postal address and payment details. We use a secure and recognised payment service provider to process any payments you make using this website. This service provider is committed to protecting your personal information on our behalf.
We take active steps to protect the personal information we hold against loss, unauthorised access or use, modification or disclosure, and against other misuses. This includes any information that we disclose overseas.
Where data is held overseas, we require third parties to store such data in restricted access premises and provide appropriate protection against unauthorised disclosure. As a minimum security requirement, password authentication is required to access those databases in all cases. We also use firewalls, SSL technology and encryption for transmission of data where appropriate.
How we use information collected online?
We do not sell, trade, lease or rent any personally identifiable information we obtain using this website, without your prior consent.
When you visit this website you may be invited to participate in an online survey, which will appear as a pop-up window. Participation in any survey is voluntary, and we will generally not ask you for your name. This survey may ask you to provide basic information such as your age, gender and hobbies. We will use this information to identify and improve our product and services where required.
What is our privacy relationship with third party websites?
If you have a complaint about our handling of your personal information or an alleged breach of the privacy, please contact us and provide us with the details of your complaint / the alleged breach as well as any supporting evidence. You can write to us using the following email address:
Email address: firstname.lastname@example.org
We will promptly acknowledge the complaint, carefully investigate it and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any further information and will provide you with our determination once it is made.
This Policy is current as of 15 Sept 2020.